For many light entrepreneurs, it’s all about getting that lead, being in touch and getting requests. Being available and answering these requests with an offer in a reasonable time is a basic skill that every light entrepreneur should know. Unfortunately, these skills are often neglected. Not giving an answer to a Request for Proposal (RFT) is bad service and will affect your business, as well as your image. In the era of social media, the intel about bad service will get around quickly and therefore it should be taken seriously.